AWS

Frequently asked questions

A few of our most frequently asked questions are answered below, please do not hesitate to contact us if there is anything else we can help you with.

Your leisure vehicle needs to be regularly serviced to ensure roadworthiness and the habitation areas need regular inspections to make sure there has been no deterioration. If your leisure vehicle is under warranty, it will require servicing within a stipulated time for that warranty to continue.

Approved Workshops are run by fully qualified tourer and motorhome servicing professionals, click here to find out other reasons why it is better to use an Approved Workshop.

Leisure vehicles should be serviced on an annual basis - even if a tourer or motorhome is used only a couple of times a year. (Lack of use can cause its own problems)

If you intend to tour a great deal, especially in areas where the roads are not well surfaced, then it is worth considering more than one service per year. Poor roads can adversely affect tyres, suspension, bodywork and fittings etc.

A motorhome habitation service will usually take around three hours. A single axle tourer service will take around four hours and a little longer for a twin axle tourer.

All Approved Workshops work to a specific check sheet for both motorhomes and tourers, a copy of these can be downloaded below.

Click here to download a copy of an AWS tourer annual service check sheet and click here to download a copy of an AWS motorhome annual habitation service check sheet (please note, a motorhome service only covers the habitation unit)

Yes, there are currently 230 mobile workshops Approved by the scheme as of which can carry out servicing during the warranty period. 

The AWS scheme is supported by all major UK manufacturers plus several continental's. For a full list of the scheme supporting manufacturers please click here 

While a workshop would be expected to perform a basic function and safety check (to highlight fundamental safety issues), motor movers and other optional items are not a standard element of the AWS specification caravan service. The same would be true of other optional fitments (e.g. air conditioning units). Checking/servicing/maintenance of such items may be included as an additional, chargeable service option - ask your workshop.

The Approved Workshop scheme recommends that you should have your tourer tyres changed every seven years. This is in line with the British Tyre Manufacturers Association (BTMA) guidelines.

Gas appliances will be safety checked but not serviced as part of the basic service; you can ask for this to be carried out (at an extra cost). Please note some appliance manufacturers will not continue any warranty into the second or third year unless the appliance has been serviced annually - check with your appliance manufacturer.

Carbon monoxide poisoning is a real danger - in the home and in a leisure vehicle. So owners should have their motorhome or tourer's gas appliances serviced annually by a competent gas engineer and should consider using an audible carbon monoxide alarm.

Yes, provided that you have an agreement with your supplying dealer.

The major UK manufacturers support the Approved Workshop Scheme. They are encouraging their dealer networks to become members of the Scheme. A supplying dealer needs a workshop to be able to carry out pre-delivery inspection and warranty work. All Approved Workshops have to meet the exacting standards of the manufacturers and particularly those of the scheme through the Code of Practice. It may be that your dealer has a formal agreement with another Approved Workshop to carry out servicing and repairs.

The Institution of Engineering and Technology (IET) recommends the maximum period between inspection and testing for caravans should not exceed 3 years. The two consumer clubs endorse this view – an Electrical Installation Condition Report (EICR) is issued following completion of the test. Testing is not, however, compulsory. Read why this test is important and why an AWS may ask you to sign a disclaimer if you decline one.

Yes, but depending on how easy the bulb is to replace, you may incur a small charge.

Contact your tourer/motorhome manufacturer and they should be able to work together with another dealer to correct any warranty issues.

Wheels do not come loose under normal circumstances if tightened to the correct torque. It is recommended however that you always check the tightness of wheel nuts before every trip. If the wheels have been removed during a service (or for other reasons) the torque of the wheel nuts should be rechecked after 50 miles.

visit www.towcheck.co.uk where you can carry out an online check for just £1.99  

Becoming an Approved Workshop has many benefits - click here to find out more.

Every workshop in the scheme has demonstrated a positive approach to customer complaints and has in place a clear and simple customer complaints procedure. However, in the unlikely event of a more serious complaint that is not resolved in this way, the Approved Workshop scheme operates an Informal Dispute Resolution Service (AWSIDRS), which is free to the consumer, to help resolve disputes.

The Scheme only covers the habitation part of a motorhome due to the specialist knowledge and skills required to work on modern day motor vehicles. Some workshops offer a full service relating to both habitation and base vehicle, contact them directly to find out if they offer a base vehicle service.