AWS Informal Dispute Resolution Service (AWSIDRS)

AWS, as the name implies it is an approval scheme for workshops. All workshops are assessed annually to ensure continuous compliance to the schemes strict Code of Practice. However, assessment cannot of course cover every aspect of a workshop in operation and while the Scheme aims to ensure members offer a first class service, there will inevitably be occasions when customers feel that the service they received is unsatisfactory.

For this reason the AWSIDRS and guidance was created to benefit both the consumers and our members, by establishing clear guidelines about who can make a complaint, what about, at what stage and what might be done to help resolve it.

Often complaints arise due to misunderstandings or a breakdown in communications which can normally be resolved by direct discussion or correspondence. Therefore, before bringing it to us you must give the AWS member the opportunity to deal with your complaint to see if a mutual resolution can be achieved. 

Use of this service does not affect your statutory rights but before you make this step it is important for you to understand what this service can and cannot offer you.   

Depending on the nature of your complaint you may wish to seek independent advice from your local Citizens Advice Bureau ( or your local Trading Standards Office.

AWS will aim to acknowledge all complaints within 3 days.

Download a copy of the AWSIDRS guidance notes and complaint form.

NOTE: We do not currently have access to postal complaints, please send, where possible, complaints via email to